Questions about your account and legal terms
When you close your account, your withdrawal balance is paid out within 2–3 business days to your original payment method (DANA, OVO, GoPay, QRIS or bank account). Your account data is retained for 5 years for regulatory reasons; you cannot reopen the same account within that period.
Yes. Go to Settings > Legal & Privacy and select 'Download my data'. We compile your profile, deposit and withdrawal history, game records and any support messages into a file delivered to your email within 10 business days.
Most withdrawals are verified and processed within 1–2 hours of your request. High-value withdrawals or activity flagged for fraud review may take 4–24 hours. We'll update you by in-app message if your withdrawal is under review.
Contact support through live chat or email with your transaction ID and a description of the issue. We investigate disputes within 5 business days and respond with an outcome. If the issue involves your payment provider (DANA, OVO, GoPay, QRIS), we may refer you to their support team.
No. We do not store your full payment details. Payment providers handle your DANA, OVO, GoPay or QRIS credentials under their own security. We store only a token to recognize your account for future deposits or payouts.
Log in and go to Settings > Account Details. Minor changes (email, phone) update instantly. If you need to change your registered legal name, contact support with a copy of your ID; we verify the change within 3 business days.
Contact support immediately through live chat. We will freeze your account, review your login history and payment activity, and help you secure it. If funds were moved without your permission, we open an investigation and work with our payment partners to recover them where possible.
